Politique d’expédition

Effective Date: Feb. 2nd, 2025

Thank you for shopping at Enchanted Jewelry7. We are committed to ensuring that your order reaches you in a timely and secure manner. Please take a moment to review our shipping policy.

1. Order Processing Time

  • All orders are processed within 4-5 business days from the time your payment is confirmed. Business days are Monday through Friday, excluding public holidays.
  • If there are any delays with your order, you will be notified via email.

2. Shipping Rates and Methods

  • Shipping costs are calculated at checkout based on your shipping address and the selected shipping method.
  • The available options and associated costs will be displayed during checkout.

3. Shipping Destinations

  • We currently ship to Canada and the United States.
  • We reserve the right to restrict shipping to certain regions or countries based on availability and logistics.

4. Order Tracking

  • Once your order has been processed and shipped, you will receive a tracking number via email.
  • You can track your order through the carrier’s website using the tracking number provided.

5. Shipping Address

  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost items caused by incorrect or incomplete addresses.
  • If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We cannot guarantee that changes can be made once the order is processed.

6. Shipping Restrictions

  • Some items may be subject to shipping restrictions based on your location or the product’s size or weight. If your order contains restricted items, you will be notified, and we will work with you to find an alternative shipping solution.

7. Customs and Import Duties (for International Orders)

  • For international orders, you may be subject to customs duties and taxes. These fees are the responsibility of the recipient and are not included in the shipping costs.
  • Customs regulations and charges vary by country, so we recommend checking with your local customs office for details before placing an order.

8. Shipping Issues

  • If you experience any issues with your shipment, such as delayed or lost packages, please contact us at enchantedjewelry7@hotmail.com.
  • We will work with the shipping carrier to resolve the issue, but we are not responsible for delays caused by the carrier or circumstances outside of our control.

9. Packaging

  • All items are carefully packaged to ensure that they arrive in perfect condition. If your package arrives damaged, please notify us immediately so we can assist you with a claim and provide a solution.

10. Customer Support

If you have any questions or need assistance regarding your order or shipping, please don’t hesitate to contact our customer support team:

  • Email: enchantedjewelry7@hotmail.com
  • Phone: 778-554-6410
  • Instagram: @Enchanted_jewelry7